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Privacy Policy

Last updated and effective: September 23, 2026

About this policy

This policy explains how Maxime Leclair, operating as Groupe Nordis (NEQ 2281804528), operating groupenordis.com and the Nordis brand and website, collects, uses, discloses and protects personal information under Quebec private-sector privacy law, as amended by Law 25.

We present Quebec homeowners with companies suited to their projects and compare the offers those companies submit. Several companies may be presented, depending on the journey, and you book the slot you want yourself. We are a referral and marketing intermediary and do not perform the work. A company receiving the project file may pay Groupe Nordis for the comparison and booking service; we do not sell personal information. We share contact details and relevant project information with a company only with your consent. Each additional disclosure requires separate confirmation.

1. Privacy Officer

The Privacy Officer is Maxime Leclair. Contact: confidentialite@groupenordis.com, 260 rue de Blainville Est, app. 2, Sainte-Thérèse, Quebec J7E 1N1. Contact the officer with questions, to exercise your rights, or to report an incident.

2. Information we collect

Depending on your interaction, we may collect:

  • Identity and contact details: name, email address and telephone number.
  • Project location: city, address or postal code. A postal code may determine the city for routing to the appropriate territory.
  • Project information: heating type, property type, project details and rebate-calculator answers.
  • Optional installation photos: outdoor equipment and, for wall-mounted units, indoor equipment; used to understand the project and prepare a quote.
  • Communication and technical data: messages, call records or logs where applicable, IP address, device type, visited pages, cookies and advertising identifiers.

We do not knowingly collect sensitive information or information about minors.

3. Purposes

  • Process your request and estimate potential rebates;
  • Present suitable companies and share your project file with those you ask us to contact, with your consent;
  • Allow a company receiving your project file to assess voluntarily provided photos to prepare a quote;
  • Communicate about your request, improve our service and advertising, bill partners, keep records, and meet legal obligations.

4. Consent

We request free, informed and purpose-specific consent at collection. Consent needed to process your request is separate from optional marketing consent. Each additional disclosure to a proposed company requires separate confirmation. You may withdraw consent at any time by writing to confidentialite@groupenordis.com. Withdrawal is not retroactive and may prevent us from continuing to provide the service.

5. Disclosure

We do not sell personal information. The comparison and booking service may, however, be billed to a company receiving your project file. We disclose information only to each company you ask us to contact with your consent, service providers acting for us (hosting/database, telephony and call tracking, payment processing, web analytics and advertising platforms), and authorities when required by law. We limit provider access to what is needed for their services and govern it as required.

6. Transfers outside Quebec

Some providers may store or process information outside Quebec, including in the United States. Where a transfer outside Quebec requires it, we conduct a privacy impact assessment and put required measures in place before the transfer.

7. Automated triage and human review

We may use the information you provide to classify a request automatically and determine how it is routed. These tools do not guarantee a match or outcome. You may ask about the main factors used and submit observations to a person able to review the decision by contacting the Privacy Officer.

8. Cookies and tracking

We use cookies and similar technology, such as the Meta pixel, to operate the site, measure audiences and assess advertising. Technologies that identify, locate or profile you are disabled by default and activated only with your consent, which you may withdraw through the cookie-management banner or browser settings. See our Cookie Policy.

9. Retention and destruction

We retain information only as long as necessary for stated purposes or legal obligations. When it is no longer needed, it must be destroyed or anonymized in accordance with applicable requirements. You may ask the Privacy Officer about the retention period applicable to your information.

10. Security

We use reasonable technical, physical and organizational safeguards appropriate to the sensitivity of the information to protect it against loss, theft and unauthorized access.

11. Your rights

Subject to law, you may access and correct your information, withdraw consent, and request cessation of dissemination, de-indexing or portability where applicable. Write to the Privacy Officer; we respond within 30 days.

12. Complaint to the Commission d’accès à l’information

If our response does not satisfy you, you may complain to Quebec’s Commission d’accès à l’information: www.cai.gouv.qc.ca, 1-888-528-7741.

13. Changes

We may amend this policy. Any updated version will be posted here with a new effective date.

14. Contact

Maxime Leclair, Groupe Nordis. confidentialite@groupenordis.com.