Here is what you can compare: work price, fees, inclusions, exclusions and time slots. Illustrative example.
Work price
published by the contractor
Fees
published by the contractor
Inclusions
published by the contractor
Exclusions
published by the contractor
Why this option appears
established by Nordis
Availability
to be confirmed
“Published by the contractor” is data the contractor publishes in their profile. “Established by Nordis” is a selection reason calculated by Nordis. A field the real file does not contain shows as “to be confirmed”.
This preview is a sample built to explain the project file. In your file, the work prices, fees, inclusions and exclusions shown are the ones each contractor published in advance, for the options eligible to your project, and only where they published them.
If no contractor is eligible in your area when you submit, the file says so plainly and the Nordis team helps you with the next step.
Maintenance, repair or replacement: compare the right job
Identify the system and included tasks. A maintenance visit is not a replacement offer, even when both concern the same equipment.
Planned maintenance
Ask for the tasks, covered components and included consumables. Say whether the system serves the whole home or one zone.
Fault diagnosis
Confirm travel and assessment fees, then how to approve parts and repairs after diagnosis.
System replacement
Compare the proposed model, installation, old equipment removal and any included duct or power-supply changes.
Follow-up and documents
Ask for a report, warranty terms and instructions for the installed model. Separate included work from work to confirm on site.
These points help you read offers. The company must confirm the work price and scope before you agree.
Comfort often signals trouble before a full breakdown
The flow distinguishes a breakdown, maintenance, poor comfort and a possible replacement. System age completes the picture without pretending to determine the repair remotely.
01
Equipment identified
The system type is the first useful routing detail.
02
Symptom or maintenance
A clear breakdown and preventive maintenance follow different paths.
03
Season and timeline
Tell us when you need a visit without promising a timeline before confirmation.
Which service do you need?
Choose the need closest to your situation. You can confirm or change it in the questionnaire.
Describe the comfort issue: specify where and when it happens rather than proposing a technical setting.
System type and model, if you can read the label without dismantling anything.
Rooms that are too warm, too cold or poorly ventilated, and when this occurs.
Observed noises, error codes or interruptions in operation.
The last known maintenance and recent changes in the home.
Describe, compare, book.
01
Describe
Answer the questions specific to your service, then give your contact details and postal code.
02
See the options
Your file shows the options eligible for your project, with what the contractor actually published.
03
Request or book
You then request the visit or book the slot that suits you, in the calendar of the contractor you choose. When no slot is published, the Nordis team helps you with the next step.
Offers for your area.
Your postal code helps select companies serving your property. You then compare their offers and the proposed slots for your needs.
01
Lower Laurentians and North Shore
02
Greater Montreal and nearby areas
03
Selection by postal code
Step 1
Answer the first question
Step 1 of 3
What would you like checked?
Describe the symptom or maintenance need without trying to diagnose it yourself.
Your request
Focused questions
For you
No fee
Availability
Confirmed when you request
A few focused questions, then your contact details. The file then shows the options genuinely available for your project.
Free for the homeowner, options subject to local availability.
Note the equipment type, symptom, noises or displayed codes and approximate age. Do not dismantle the equipment or work on the refrigerant circuit.
Repair or replace an older system?
The answer depends on the diagnosis, overall condition, parts and use. A professional should assess the situation on site.
Is HVAC service the same as heat pump service?
A heat pump is one type of equipment; HVAC also covers several heating, ventilation and cooling systems. The flow first asks which one is involved.
What happens after my request?
Your file shows the options genuinely eligible for your project, with what each contractor actually published. You then request the visit or book the slot that suits you, in the calendar of the contractor you choose. When no slot is published, the Nordis team helps you with the next step. If no option is available in your area, the file says so plainly: neither a response nor a date is promised.
Sources and scope of this page
Written by Groupe Nordis. Reviewed October 3, 2026. These points help you prepare a request and compare offers; they do not replace an on-site diagnosis, inspection or quote.
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