Here is what you can compare: work price, fees, inclusions, exclusions and time slots. Illustrative example.
Work price
published by the contractor
Fees
published by the contractor
Inclusions
published by the contractor
Exclusions
published by the contractor
Why this option appears
established by Nordis
Availability
to be confirmed
“Published by the contractor” is data the contractor publishes in their profile. “Established by Nordis” is a selection reason calculated by Nordis. A field the real file does not contain shows as “to be confirmed”.
This preview is a sample built to explain the project file. In your file, the work prices, fees, inclusions and exclusions shown are the ones each contractor published in advance, for the options eligible to your project, and only where they published them.
If no contractor is eligible in your area when you submit, the file says so plainly and the Nordis team helps you with the next step.
Before booking, check that the company services your appliance type and brand. Ask how diagnostic fees apply if you accept or decline the repair.
In-home diagnosis
Check travel, assessment fees and what is payable even if you decide not to repair.
Parts and labour
Ask for an itemized cost with the part reference, labour and taxes. Confirm your approval before any additional repair.
Parts to order
If a part is unavailable, ask about availability, the stated lead time and whether another visit will be charged. An estimated lead time is not a confirmed appointment.
Existing warranty
Have your proof of purchase ready and check the manufacturer’s warranty before authorizing work. Also ask about the proposed repair’s terms.
These points help you read offers. The company must confirm the work price and scope before you agree.
An error code is a clue, not a diagnosis
The flow starts with the appliance, then clarifies what is happening, its approximate age and the housing context. This helps separate an appliance repair from an installation issue.
01
Specific appliance
The appliance type helps identify the technician and possible parts.
02
Concrete symptom
Leak, noise, error code or no heat: describe what you see.
03
Home or rental
The context also supports requests from rental property portfolios.
Which service do you need?
Choose the need closest to your situation. You can confirm or change it in the questionnaire.
You do not need to dismantle the appliance. Note accessible details and describe its usual and current behaviour.
Appliance type, brand and model number, if the label is accessible.
Displayed error code, noise, leak or function that no longer works.
Approximate purchase date and previous repairs.
Access to the appliance: floor, built-in installation or tight space.
Describe, compare, book.
01
Describe
Answer the questions specific to your service, then give your contact details and postal code.
02
See the options
Your file shows the options eligible for your project, with what the contractor actually published.
03
Request or book
You then request the visit or book the slot that suits you, in the calendar of the contractor you choose. When no slot is published, the Nordis team helps you with the next step.
Offers for your area.
Your postal code helps select companies serving your property. You then compare their offers and the proposed slots for your needs.
01
Lower Laurentians and North Shore
02
Greater Montreal and nearby areas
03
Selection by postal code
Step 1
Answer the first question
Step 1 of 3
Which appliance is not working as expected?
Your request
Focused questions
For you
No fee
Availability
Confirmed when you request
A few focused questions, then your contact details. The file then shows the options genuinely available for your project.
Free for the homeowner, options subject to local availability.
It helps a lot, especially for an error code or part. You can start the request without it and find it on the appliance label later.
When is repair better than replacement?
The decision depends on age, parts, failure frequency and the quote. A written diagnosis helps you compare without deciding remotely.
Who pays for service in a rental?
It depends on the situation and the lease. Tenants should notify the owner or manager before authorizing service.
What happens after my request?
Your file shows the options genuinely eligible for your project, with what each contractor actually published. You then request the visit or book the slot that suits you, in the calendar of the contractor you choose. When no slot is published, the Nordis team helps you with the next step. If no option is available in your area, the file says so plainly: neither a response nor a date is promised.
Sources and scope of this page
Written by Groupe Nordis. Reviewed October 3, 2026. These points help you prepare a request and compare offers; they do not replace an on-site diagnosis, inspection or quote.
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